OPTION 2 / Windows reinstallation / clean installation : Please, follow the on-screen instruction to try to load Troubleshoot -> HP Recovery or Reset this PC options Every HP computer comes with recovery partition present to assist in tough moments. From there, you have prenty of options to choose from.
Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. The computer should boot from it's recovery partition to open you various recovery options. Choose/press F11 for System Recovery options. Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)Īs soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. With regards to your Windows - most probably it failed and Windows recovery process didn't complete 100%, therefore you are now unable to boot the OS properly. What do you mean by 'reset BIOS' ? Do you have problems loading into BIOS (F10), asking you for a password ?
